Refund & Cancellation Policy
Last Updated: August 2026
This Refund & Cancellation Policy applies to appointments booked through the Crystal Eye Auto website.
₹99 Booking AmountA ₹99 booking amount is collected through the online payment system for appointment booking and confirmation.
The booking amount helps us process the appointment request and reserve service time, subject to availability.
Cancellation
If you need to cancel or reschedule your appointment, please contact Crystal Eye Auto as early as possible using the contact details available on our website.
We will make reasonable efforts to assist with rescheduling, subject to appointment availability.
Refund Eligibility
Refund eligibility for the ₹99 booking amount may depend on the circumstances of the cancellation and whether the appointment or service process has already been initiated.
Where a refund is approved, it will be processed using an appropriate payment method and may take additional time depending on the payment provider or bank.
No-Show or Late Cancellation
If a customer does not attend a confirmed appointment or cancels after service resources or appointment time have been reserved, the booking amount may be non-refundable.
Payment Errors
If a customer is charged more than once due to a technical or duplicate payment issue, the customer should contact Crystal Eye Auto with the payment details. Eligible duplicate payments will be reviewed and handled appropriately.
Service Refunds
Once a service has been completed, refund requests will be reviewed based on the nature of the service, work performed, and the specific circumstances of the request.
Because vehicle and headlight conditions vary, dissatisfaction based solely on an expectation not communicated before the service may not automatically qualify for a refund.
Contact Us
For cancellation, rescheduling, payment, or refund-related questions, please contact:
Crystal Eye Auto
Phone: 8910814605
Email: hello@crystaleyeauto.com